Hope B. Howell – Loan Servicing Manager
Hope joined Capital Growth Solutions in 2009 and is in charge of CGS’s loan servicing operation, bringing 40 years of banking and financial experience to the company. Her extensive background includes a time-tested knowledge of management, loan operations, servicing and loan review, and her responsibilities include handling boarding loans, disbursing funds, recording payments, selling loans on the secondary market, and monthly reporting to Colson Services. Hope is also responsible for collateral tracking, audit review and problem loans.
Prior to joining CGS, between 2003 and 2007, Hope was Vice President of Operations for a conduit loan origination operation which generated and closed over $400 million in commercial real estate and small business loans. As the VP of Operations, she supervised a staff of 12 in the areas of Human Resources, Loan Portfolio Management and Reporting. She also performed special assignments for the CEO, while overseeing the servicing of the portfolio.
Over the course of her four-decade career, Hope has held several leading positions at First Volunteer Bank and the predecessor to SunTrust Bank in Chattanooga, including Supervisor of Commercial Loan Operations, Operations Manager, Compliance Officer, Loan Review Officer and others. In these capacities, Hope managed numerous employees and had responsibility in all areas relevant to loan servicing, reporting, compliance with Federal programs (HMDA), and secondary markets.
She is a graduate of the University of Tennessee at Chattanooga and also attended courses at Tusculum College, Maryville, TN and Tennessee Technological University, Cookeville, TN with concentration in Business Administration and Finance. In addition, she has attended numerous general study classes with the Tennessee School of Banking, banking seminars in compliance, loan documentation and financial statement analysis, Omega Consumer Lending and American Institute of Banking.
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